Terms and Conditions

General

Stellar Milieux website www.stellarmilieux.com is operated by Stellar Delight Ltd.. Stellar Milieux and Stellar Delight are trademarks of Stellar Delight Ltd.. Throughout the site, the terms "Stellar Delight", “we”, “us” and “our” refer to Stellar Delight Ltd.. It offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms and conditions stated here.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions. No person under the age of 18 years may purchase goods. If you are under 18, please conferm with an adult to make your purchase.

We reserve the right to refuse service to anyone for any reason at any time.

Acceptance of Order

We are accepting orders by way of email confirmation. Please fill out one of the forms on the website and we will contact you as soon as possible. Before your purchase, our email will confirm the details and possible dispatch of your order.

Availability

We believe in quality over quantity. Our pieces are handmade. Stellar Delight collection is limited to 29 pieces per design which allows us to deliver products of the highest quality. Every piece is made to order and can be tailored to your desires. 
After an order is placed, we begin creating each pendant individually. This process commonly takes up to six weeks. In rare cases, the crafting period prolongs. For further information, special deliveries and customizations feel free to contact us at explore@stellarmilieux.com.

Returns

All Stellar Milieux craft is made to order. Whilst we do not accept returns, we are happy to exchange any item within 14 days of delivery.
Please do contact us if you would like any information about a particular piece, whether it be further images, or if you would like to arrange an appointment.
In case the craft pieces are faulty, you must inform us by email to explore@stellarmilieux.com including all details of the order and defect or other reason for return. Please attach pictures.
The craft piece must be returned to us as soon as any defect is discovered. They must be returned in exactly the same conditions in which they were shipped, with both, craft and all packaging as far as possible in their original condition; securely wrapped. The method of delivery must be agreed and approved by email with us. Stellar Delight Ltd. will back the amounts paid by the customer by bank transfer to the account specified by the customer within 30 working days after return. Other means of reimbursement can be arranged depending on the case. The communication can be sent by email addressed to explore@stellarmilieux.com

Shipping and Insurance

The shipping address is defined as those specified by the customer. The craft travels at the risk of the supplier until the delivery to the address specified by the customer.

Countries inside EU

Custom duty is not applied on goods sold within the EU.

Countries outside EU

Additional duties and customs may apply depending on a destination country. The customer is not charged EU Vat but is obliged to pay additional costs such as duties, taxes, and customs clearance fees upon the product arrival at his post office. Import charges can vary widely and exact fees are hard to predict, though we can estimate and share the expected cost with you.

Payments

At the moment we only accept the following type of payment: Bank Transfer.

 

In the future, we will enable online payment. If you choose to pay via our online store, we use third-party payment processors Braintree and PayPal to process payments made for products and services via the website. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards (which are high!) and your billing information (which is only used by these payment processors for the purpose of performing fraud protection) is encrypted before being communicated to them. Subject to the below exceptions, your credit card details are communicated directly from your browser to these payment processors – we never (ever!) see your full Permanent Account Number (PAN). This means that the payment form is either off-site or displayed in a frame on the payment page. We only separately the last 4 digits and card type so that we can identify transactions made by a particular card and issue refunds.
For PayPal we only store the tokens required to identify the transaction with PayPal, issue refunds and identify transactions made using PayPal.

Personal information

We take our customers' privacy seriously and we only collect and use your personal information as outlined in our privacy policy. Our privacy policy represents the industry’s best practice. Please read our privacy policy for detailed information.

Copyright

We respect the intellectual property rights of others, and we ask you to do the same.


All the media content (photography, videos, animations, illustrations), designs, site texts, and other content, as well as the selection and arrangement thereof, are the sole property of Stellar Delight Ltd. and/or its licensors and are protected by patent, copyright, trademark, and other intellectual property laws and may not be used except in accordance with these terms and conditions or with Stellar delight's written consent.

Other than as necessary for your use of the website and our app in accordance with these terms and conditions, Stellar Delight grants no other privileges or rights in the content to you, and you must keep intact all patent, copyright, trademark and other proprietary notices on the content. Any content owned by Stellar Delight´s licensors may be subject to additional restrictions. Except as expressly provided in these terms and conditions, no part of the craft pieces, media, website and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, website, smart phone, tablet or other medium for publication or distribution or for any commercial enterprise, without Stellar Delight’s prior written consent.
If you print, copy or download any part of the website, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You may print one copy, and may download extracts of any page(s) from the sites for your personal non-commercial purposes. You must not modify the paper or digital copies or any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Stellar Delight’s status (and that of any identified contributors) as the authors of material on the website must always be acknowledged.

Trademark

All trademarks, service marks, trade names, logos and trade dress, whether registered or unregistered (collectively the "Marks") that appear on the website and craft pieces are proprietary to Stellar Delight or such Marks' respective owners. You may not display or reproduce the Marks other than with the prior written consent of Stellar Delight, and you may not remove or otherwise modify any trademark notices from any content. The Marks are protected by trademark, trade dress, copyright, and various other intellectual property rights and unfair competition laws.
In addition, all page headers, custom graphics, button icons, and scripts are trademarks, service marks, trade names and/or trade dress of Stellar Delight or their respective owners, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Stellar Delight Ltd..

Electronic Communication

You consent to receive e-mails from us at the email address you listed when filling out one of the forms on our website. You agree that we may use and/or disclose information consistent with our privacy policy.

Miscellaneous

If any provision of these terms and conditions is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these terms and conditions will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only and have solely informative role so we not accept responsibility for any errors in the content and the accuracy of the published information, which may have been caused by time mismatches, typing errors or other unforeseen reasons. Content published on this site or linked sites may therefore contain inaccuracies, typing, grammar, or typographical errors. Stellar Delight Ltd. expressly excludes liability for them.

Jurisdiction

For any unresolved dispute between the parties will be settled by the Court of Ljubljana.

Company Name and Registered Office

 

Company is registered in the European Union EU

 

Stellar Delight Ltd.

Litijska 152,

1000 Ljubljana

EU, SI - Slovenia

Changes to this Terms and Conditions

We may update our terms and conditions. We will notify you of any changes critical to you by posting the new terms and conditions on this page.
You are advised to review these terms and conditions periodically for any changes. Changes to these terms and conditions are effective when they are posted on this page.

©2020 by Stellar Milieux